THE PLEXUS BLOG

Rob's latest thoughts and wonderings.

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I mention it a lot, talk about it and refer to it many times when I write about Business Improvement, implementing Lean programmes and Lego Serious Play.  What is ‘it' - staff engagement. It dominates the conversation many times because simply it is the make or break ...
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A local government agency.Being a new internal service, the manager identified the team was still building an identity for themselves. It had been a few months into delivering the new service, but they had yet to spend time to create a common goal, a defined purpose that bro...
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How do you get a bunch of Electricians interested in strategic conversations?  That was the challenge put to me by an owner of a local electrician business. The business has a good reputation and has been growing from strength to strength. However the owner recognised t...
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Another recent experience occurred recently where it prompted me to think once again, “what would I do?”.   From a customer perception, this situation wasn’t a terrible howler like the first example in this series. This interaction could be one that as a cust...
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Stuck in 2nd Gear

June 29, 2020

Are you stuck in 2nd gear?

You know this feeling, pushing hard down on the accelerator while the car is stuck in second gear.  Sure, you can go at full speed, well maybe but only for a short time before the whole engine gives in.  The situation is only sustainable for a short time.  The...
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Session Overview

Today's session is a great conversation around what business owners can do to prepare, train and support first time leaders. We explore issues such as communication, organisational culture through trust and even discuss the challenges of learning disabilities that are faced ...
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I find reflecting on real experiences can often be the best way to explain Lean Thinking.  Having a perspective on when situations, processes go wrong, can we then better understand what excellence may look like.   Which is why I have introduced the series “What ...
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