THE PLEXUS BLOG

Rob's latest thoughts and wonderings.

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Continuous Improvement

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You have just come back from a great break.  You really did earn this one - last year really did take its toll on you.  But that was so last year, now you are really looking forward to the opportunities you have.  The enthusiasm is high, your picture of the en...
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My Client Journey

January 6, 2021
It has been a crazy few years for Belinda and Tony.  Ten years ago they started out with a vision to create luxury pools and spas.  Every job was different but all jobs demand quality and attention to detail demanded by their high end clientele.  Their custome...
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Leading for change is hard

November 20, 2020
Why do many small and medium businesses (SMEs) fail when they try and change something or begin something new?  Where do they go wrong when they want to bring something such as Lean Thinking into the business? In my space as a consultant I see and hear these stories all...
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Another recent experience occurred recently where it prompted me to think once again, “what would I do?”.   From a customer perception, this situation wasn’t a terrible howler like the first example in this series. This interaction could be one that as a cust...
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Damian May from 2E Electrical

Today's episode is another great conversation, this time focusing on the real challenges of a small & medium business in NZ. Damian brings to the table some of the challenges he has running an electrician business based in Hamilton, NZ. During the conversation we explore how...
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Stuck in 2nd Gear

June 29, 2020

Are you stuck in 2nd gear?

You know this feeling, pushing hard down on the accelerator while the car is stuck in second gear.  Sure, you can go at full speed, well maybe but only for a short time before the whole engine gives in.  The situation is only sustainable for a short time.  The...
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I find reflecting on real experiences can often be the best way to explain Lean Thinking.  Having a perspective on when situations, processes go wrong, can we then better understand what excellence may look like.   Which is why I have introduced the series “What ...
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I could really drop the term ‘Lean’ out of the heading, but being a Lean practitioner, I should at least align it to my specialty.  When work feels like it is getting complicated, you are having difficulty working out where to start, these principles are there as a ...
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Have you got two plans?

April 22, 2020

Double Planning

Life is certainly different in a C-19 world. Please note, it’s not going to be post-COVID, because whether or not we like it, this will be life as we know it. At the time of writing this, New Zealand is about to head back into a space where businesses can operate with Leve...
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