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Continuous Improvement

What Would I Do? - Episode Two

August 26, 2020

Another recent experience occurred recently where it prompted me to think once again, “what would I do?”. From a customer perception, this situation wasn’t a terrible howler like the first example in this series. This interaction could be one that as a cust...

Brick by Brick - Episode Three

July 16, 2020

Damian May from 2E Electrical

Today's episode is another great conversation, this time focusing on the real challenges of a small & medium business in NZ. Damian brings to the table some of the challenges he has running an electrician business based in Hamilton, NZ. During the conversation we explore how...

Stuck in 2nd Gear

June 29, 2020

Are you stuck in 2nd gear?

You know this feeling, pushing hard down on the accelerator while the car is stuck in second gear. Sure, you can go at full speed, well maybe but only for a short time before the whole engine gives in. The situation is only sustainable for a short time. The...

What would I do - Episode One

June 1, 2020

I find reflecting on real experiences can often be the best way to explain Lean Thinking. Having a perspective on when situations, processes go wrong, can we then better understand what excellence may look like. Which is why I have introduced the series “What ...

Five Principles of Lean Leadership

May 20, 2020

I could really drop the term ‘Lean’ out of the heading, but being a Lean practitioner, I should at least align it to my specialty. When work feels like it is getting complicated, you are having difficulty working out where to start, these principles are there as a ...

Have you got two plans?

April 22, 2020

Double Planning

Life is certainly different in a C-19 world. Please note, it’s not going to be post-COVID, because whether or not we like it, this will be life as we know it. At the time of writing this, New Zealand is about to head back into a space where businesses can operate with Leve...