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Operational Excellence

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Areas of ExcellenceThese nine areas of excellence reflect those found in many of the widely acknowledged Operational Excellence frameworks such as the Baldrige Criteria and the Shingo Model of Operational Excellence. It is my take on these assessment criteria to allow busine...
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It is one thing to understand what Operational Excellence is and the potential benefits by starting this journey. Also having a clear idea of the requirements and the preparation needed to achieve the desired results.  But where is the leader or owner in all of this? Mo...
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It is one thing to understand what Operational Excellence is, it is an entirely different challenge to take the leap of faith and bring this into your business and begin the journey. After all, the failure rate in this space is very high.  The percentage of businesses t...
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Occasionally you come across a term that you are sure at one point meant a lot.  Yet it has been used so widely, in so many contexts that it has become just a white noise statement.  What I mean by this is the idea has been overused, twisted and applied without too...
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Another recent experience occurred recently where it prompted me to think once again, “what would I do?”.   From a customer perception, this situation wasn’t a terrible howler like the first example in this series. This interaction could be one that as a cust...
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Damian May from 2E Electrical

Today's episode is another great conversation, this time focusing on the real challenges of a small & medium business in NZ. Damian brings to the table some of the challenges he has running an electrician business based in Hamilton, NZ. During the conversation we explore how...
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Stuck in 2nd Gear

June 29, 2020

Are you stuck in 2nd gear?

You know this feeling, pushing hard down on the accelerator while the car is stuck in second gear.  Sure, you can go at full speed, well maybe but only for a short time before the whole engine gives in.  The situation is only sustainable for a short time.  The...
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I could really drop the term ‘Lean’ out of the heading, but being a Lean practitioner, I should at least align it to my specialty.  When work feels like it is getting complicated, you are having difficulty working out where to start, these principles are there as a ...
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If you are like me, you are sitting there, champing at the bit to get on with it.  You have just set your plan, you know what the goals are and you are getting pretty excited about it all.  The clarity is there, now let’s get out there and do it! Stop. It is one ...
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Pilot Episode with Craig Oliver

This is the pilot episode of Brick by Brick.  In this episode I talk to Craig Oliver, business advisor and owner of Project HQ and O2E Business Academy.  Craig also hosts his own podcast - 'Talking Better Business'.  We cover some of the common challenges smal...
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