THE PLEXUS BLOG

Rob's latest thoughts and wonderings.

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Business improvement

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I mention it a lot, talk about it and refer to it many times when I write about Business Improvement, implementing Lean programmes and Lego Serious Play.  What is ‘it' - staff engagement. It dominates the conversation many times because simply it is the make or break ...
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There are many aspects to managing or owning a business.  Finance, people, supply chain, sales, marketing, training, quality management - the list goes on.  Over the years I have heard many leaders describing their situation as unique or complex.  Well today I...
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You have just come back from a great break.  You really did earn this one - last year really did take its toll on you.  But that was so last year, now you are really looking forward to the opportunities you have.  The enthusiasm is high, your picture of the en...
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My Client Journey

January 6, 2021
It has been a crazy few years for Belinda and Tony.  Ten years ago they started out with a vision to create luxury pools and spas.  Every job was different but all jobs demand quality and attention to detail demanded by their high end clientele.  Their custome...
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The $170,000 Opportunity

November 4, 2020
According to the Ministry of Business, Innovation and employment there are 499,944 small businesses in New Zealand who employ 0-19 employees.  This makes up a significant part of the economy in this country, employing over 1 million people. That is over a quarter of wor...
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I find reflecting on real experiences can often be the best way to explain Lean Thinking.  Having a perspective on when situations, processes go wrong, can we then better understand what excellence may look like.   Which is why I have introduced the series “What ...
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