THE PLEXUS BLOG

Rob's latest thoughts and wonderings.

You have just come back from a great break.  You really did earn this one - last year really did take its toll on you.  But that was so last year, now you are really looking forward to the opportunities you have.  The enthusiasm is high, your picture of the en...
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My Client Journey

January 6, 2021
It has been a crazy few years for Belinda and Tony.  Ten years ago they started out with a vision to create luxury pools and spas.  Every job was different but all jobs demand quality and attention to detail demanded by their high end clientele.  Their custome...
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A local government agency.Being a new internal service, the manager identified the team was still building an identity for themselves. It had been a few months into delivering the new service, but they had yet to spend time to create a common goal, a defined purpose that bro...
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Leading for change is hard

November 20, 2020
Why do many small and medium businesses (SMEs) fail when they try and change something or begin something new?  Where do they go wrong when they want to bring something such as Lean Thinking into the business? In my space as a consultant I see and hear these stories all...
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The $170,000 Opportunity

November 4, 2020
According to the Ministry of Business, Innovation and employment there are 499,944 small businesses in New Zealand who employ 0-19 employees.  This makes up a significant part of the economy in this country, employing over 1 million people. That is over a quarter of wor...
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My team doesn't like change so starting Lean here won’t go well. I am always curious about this comment, mainly because I am wondering about who is actually resistant to change - leadership or the team?  At the end of the day, Lean is a change programme.  The dif...
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So what's important for frontline staff when SME's are focused on improving their productivity?  Well a bunch of researchers in the UK asked this very question and the results, well to me they weren't that surprising. Operational process change - 80% very important...
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How do you get a bunch of Electricians interested in strategic conversations?  That was the challenge put to me by an owner of a local electrician business. The business has a good reputation and has been growing from strength to strength. However the owner recognised t...
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Another recent experience occurred recently where it prompted me to think once again, “what would I do?”.   From a customer perception, this situation wasn’t a terrible howler like the first example in this series. This interaction could be one that as a cust...
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Damian May from 2E Electrical

Today's episode is another great conversation, this time focusing on the real challenges of a small & medium business in NZ. Damian brings to the table some of the challenges he has running an electrician business based in Hamilton, NZ. During the conversation we explore how...
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