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Process Improvement

What are the 8 Wastes of Lean?

August 18, 2021

It is mentioned in just about every blog post I write. It is the first thing a person will learn when discovering Lean, especially if they work with me. It is one of the key cornerstones of Lean thinking - so what the hell is ‘it’? Simply, ‘it’ are the 8 Wastes...

What is 'Going to the Gemba' ?

July 20, 2021

I have mentioned it a lot of times, but what the hell does it mean? What am I talking about? The ‘Gemba’. This is a term used widely in the Lean world and it is one of the cornerstones to a successful lean journey for a business. If it is that important...

The $170,000 Opportunity

November 4, 2020

According to the Ministry of Business, Innovation and employment there are 499,944 small businesses in New Zealand who employ 0-19 employees. This makes up a significant part of the economy in this country, employing over 1 million people. That is over a quarter of wor...

Primary Drivers of Productivity

October 5, 2020

So what's important for frontline staff when SME's are focused on improving their productivity? Well a bunch of researchers in the UK asked this very question and the results, well to me they weren't that surprising. Operational process change - 80% very important...

What Would I Do? - Episode Two

August 26, 2020

Another recent experience occurred recently where it prompted me to think once again, “what would I do?”. From a customer perception, this situation wasn’t a terrible howler like the first example in this series. This interaction could be one that as a cust...