The $170,000 Opportunity
November 4, 2020
According to the Ministry of Business, Innovation and employment there are 499,944 small businesses in New Zealand who employ 0-19 employees. This makes up a significant part of the economy in this country, employing over 1 million people. That is over a quarter of wor...
Primary Drivers of Productivity
October 5, 2020
So what's important for frontline staff when SME's are focused on improving their productivity? Well a bunch of researchers in the UK asked this very question and the results, well to me they weren't that surprising.
Operational process change - 80% very important...
What Would I Do? - Episode Two
August 26, 2020
Another recent experience occurred recently where it prompted me to think once again, “what would I do?”.
From a customer perception, this situation wasn’t a terrible howler like the first example in this series. This interaction could be one that as a cust...
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Contact Me
Phone: 021 068 6072
Email: robert@plexusconsulting.co.nz
62 Cumberland Drive,
Hamilton,
New Zealand
