THE PLEXUS BLOG

Rob's latest thoughts and wonderings.

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Lego Serious Play

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A local government agency.Being a new internal service, the manager identified the team was still building an identity for themselves. It had been a few months into delivering the new service, but they had yet to spend time to create a common goal, a defined purpose that bro...
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How do you get a bunch of Electricians interested in strategic conversations?  That was the challenge put to me by an owner of a local electrician business. The business has a good reputation and has been growing from strength to strength. However the owner recognised t...
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Another recent experience occurred recently where it prompted me to think once again, “what would I do?”.   From a customer perception, this situation wasn’t a terrible howler like the first example in this series. This interaction could be one that as a cust...
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Change up your planning process

Don’t panic, this isn’t me turning all nostalgic and mushy, this is still a business blog with a real focus. It is, however, a reflection on how I have seen businesses time and time again try to ‘change things up’ whilst using the same processes, approaches to planni...
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