THE PLEXUS BLOG

Rob's latest thoughts and wonderings.

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Team Engagement

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On the surface this question has a simple answer - have you improved your throughput / turnover in your business for the same amount of time and effort?  That is the measurement that indicates better productivity and better business performance. Many experts will be get...
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Lego® Serious Play® (LSP) enables individuals and teams to explore topics deeper and faster than many other methodologies.  I went into some of the theory of how LSP works in a previous blog post.  So we know it works and why. But what type of scenarios or situat...
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The simple answer to this question is easy.  The process of a basic LEGO Serious Play (LSP) workshop follows the same pattern.  A group is first asked an open ended question by a trained facilitator. Then each person responds by building a model that represents th...
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I mention it a lot, talk about it and refer to it many times when I write about Business Improvement, implementing Lean programmes and Lego Serious Play.  What is ‘it' - staff engagement. It dominates the conversation many times because simply it is the make or break ...
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There are many aspects to managing or owning a business.  Finance, people, supply chain, sales, marketing, training, quality management - the list goes on.  Over the years I have heard many leaders describing their situation as unique or complex.  Well today I...
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A local government agency.Being a new internal service, the manager identified the team was still building an identity for themselves. It had been a few months into delivering the new service, but they had yet to spend time to create a common goal, a defined purpose that bro...
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My team doesn't like change so starting Lean here won’t go well. I am always curious about this comment, mainly because I am wondering about who is actually resistant to change - leadership or the team?  At the end of the day, Lean is a change programme.  The dif...
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How do you get a bunch of Electricians interested in strategic conversations?  That was the challenge put to me by an owner of a local electrician business. The business has a good reputation and has been growing from strength to strength. However the owner recognised t...
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Another recent experience occurred recently where it prompted me to think once again, “what would I do?”.   From a customer perception, this situation wasn’t a terrible howler like the first example in this series. This interaction could be one that as a cust...
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Damian May from 2E Electrical

Today's episode is another great conversation, this time focusing on the real challenges of a small & medium business in NZ. Damian brings to the table some of the challenges he has running an electrician business based in Hamilton, NZ. During the conversation we explore how...
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